Responsible Gaming at
velkibd

1 Our Commitment to Safe Play

velkibd was built with the belief that online gambling should be a source of entertainment — never a source of financial stress, anxiety, or harm. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet and Cox's Bazar, and we take our responsibility toward every one of those players seriously.

Responsible gaming is not an afterthought at velkibd. It is woven into the architecture of our platform. Every player account comes with access to a full suite of self-management tools, and our support team is trained to recognise the signs of gambling-related distress and to respond with care, not judgment.

We follow a strict set of internal policies designed to protect vulnerable players, prevent underage gambling, and ensure that every interaction on the platform is fair, transparent, and accountable. These policies cover everything from the way we advertise to the way we process self-exclusion requests, and they apply equally to all games on the platform — cricket betting, live casino, slots, crash games, and every other product we offer.

This Responsible Gaming page explains every protective measure available to you as a velkibd player. We encourage you to read it fully and to set up any limits or tools that you feel are appropriate for your situation — not just if you think you have a problem, but as a healthy and proactive part of managing your entertainment budget.

2 18+ Age Restriction Policy

Access to the velkibd platform is strictly limited to individuals who are 18 years of age or older. This is a non-negotiable requirement that applies to every player, every game, every payment method, and every promotional offer available on the site.

We take underage gambling extremely seriously. Our registration process includes age verification checks, and we reserve the right to request identity documents — including a National Identity Card (NID), passport, or birth certificate — from any player at any point, particularly when we have reason to believe that an account holder may not meet the minimum age requirement.

What Happens If Age Cannot Be Verified

If a player is unable to provide satisfactory proof of age, their account will be suspended pending verification. Any winnings accrued during the period in question may be withheld until the verification process is completed. If underage gambling is confirmed, the account will be permanently closed, all deposits will be returned where possible, and the matter will be escalated in line with our internal compliance procedures.

Protecting Young People in Your Household

If you share a device — phone, tablet, or computer — with younger family members, we strongly recommend the following:

• Always log out of your velkibd account when you have finished playing, particularly on shared devices.
• Never save your password in a browser on a shared device.
• Consider installing parental control software on any device that minors have access to. Tools such as Qustodio, Net Nanny, and Kaspersky Safe Kids can block access to gambling sites at the device or network level.
• Keep your login credentials private — do not share your username or password with anyone, including family members.

3 Responsible Gaming Tools

velkibd provides a comprehensive set of player-controlled responsible gaming tools. These are available to every registered player, free of charge, at any time. You do not need to be experiencing a problem to use them — many of our most engaged players set limits from day one as a matter of good financial hygiene.

All tools can be accessed through the Responsible Gaming section of your account settings. Activating a restriction is immediate; relaxing or removing a restriction may involve a mandatory cooling-off period to prevent impulsive decisions made in the heat of the moment from undoing the protection you put in place.

4 Deposit and Spending Limits

Deposit limits are the most effective first line of defence against overspending. At velkibd, you can set a deposit limit at the daily, weekly, or monthly level — or all three simultaneously if you prefer layered protection. These limits apply to all payment methods including bKash, Nagad, Rocket, Upay, and bank transfer.

How to Set a Deposit Limit

• 1
  Log in to your velkibd account

  Navigate to your account settings using the profile menu at the top of the screen.

• 2
  Select "Responsible Gaming"

  Find the Responsible Gaming section in your account settings panel.

• 3
  Choose "Deposit Limits"

  Select your preferred time period — daily, weekly, or monthly — and enter the maximum amount in BDT (৳) that you wish to deposit within that period.

• 4
  Confirm and save

  Your limit will take effect immediately. A confirmation will be sent to your registered email address or mobile number.

• 5
  Adjusting your limit

  Reducing your limit is instant. Increasing your limit requires a mandatory 24-hour waiting period before the new higher limit takes effect — this is intentional, to prevent impulsive decisions during a losing streak.

5 Time-Out and Cool-Off Periods

Sometimes you just need a break. Whether you have had a frustrating session, you feel like your gambling is becoming more habitual than you would like, or you simply want to pause while you reassess your approach, the time-out feature at velkibd gives you an immediate, friction-free way to step away from the platform.

A time-out differs from self-exclusion in that it is a temporary measure — designed for players who want a short cooling-off period rather than a longer-term or permanent break. Available time-out durations at velkibd are:

• 24 hours — a single-day break, useful after an emotionally charged session
• 48 hours — a weekend break, giving you space to reset
• 7 days — a week-long pause, useful for reassessing your gaming habits
• 30 days — a month-long break, suitable for players who feel they are playing too frequently

During an active time-out period, your account will remain open and your balance will be retained, but you will not be able to deposit funds or place any bets. You will also be removed from all marketing communications for the duration of the time-out. At the end of the time-out period, your account will automatically become active again — no action is required on your part.

6 Self-Exclusion Programme

Self-exclusion is the most serious responsible gaming tool available at velkibd. It is intended for players who recognise that their gambling has become, or is at risk of becoming, a genuine problem, and who need a firm, enforced boundary to protect themselves.

When you self-exclude, your account is permanently closed for the duration of the exclusion period. Unlike a time-out, self-exclusion is not lifted automatically — for exclusions shorter than permanent, you must contact our support team after the period has elapsed and request reactivation, which involves a mandatory reflection process before your account can be reopened.

Available Self-Exclusion Periods

• 6 months — our minimum self-exclusion period
• 1 year — the most commonly selected period
• 3 years — for players seeking a significant long-term break
• Permanent / Lifetime — an irreversible closure; your account cannot ever be reopened

What Self-Exclusion Covers

• Your account is immediately suspended — no deposits, no bets, no withdrawals (pending withdrawals will be processed normally)
• You are removed from all promotional and marketing communications immediately
• You cannot create a new account on the velkibd platform during the exclusion period
• If you attempt to register a new account and our systems detect that you are a self-excluded player, the new account will be closed without processing any deposits

How to Request Self-Exclusion

Self-exclusion can be requested through your account settings under the Responsible Gaming section, or by contacting our support team directly. We will process all self-exclusion requests within one hour of receipt, 24 hours a day, 7 days a week — including during Eid, public holidays, and all other occasions.

7 Warning Signs of Problem Gambling

Problem gambling does not always look dramatic. It often develops gradually and can be difficult to recognise in yourself. The following warning signs are commonly associated with gambling-related harm. If you recognise several of these in your own behaviour, we strongly encourage you to use our self-management tools or reach out to our support team.

8 Getting Help and Support

If you feel that gambling is becoming a problem for you — or for someone you care about — please do not wait. Reaching out for help is a sign of strength, not weakness. Support is available both through velkibd directly and through independent organisations that specialise in gambling-related harm.

Practical Steps You Can Take Right Now

• Log in to your account and activate a deposit limit that reflects your actual entertainment budget
• Enable session time reminders so you are always aware of how long you have been playing
• Turn on reality check notifications in your account settings
• If you feel you need a break, activate a time-out immediately — it takes less than 60 seconds
• Talk to someone you trust about your gambling habits — sharing concerns with family or friends is one of the most effective early interventions
• If you believe you have a serious problem, request self-exclusion immediately and seek professional counselling