velkibd Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1 Data We Collect

velkibd collects personal data from you in several ways: directly when you register an account or interact with our platform, automatically through your use of our website, and occasionally from third parties such as payment processors and identity verification services. The categories of data we collect are set out below.

Registration and identity data:

• Full legal name as it appears on your national identity card (NID) or passport
• Date of birth (used to verify the 18+ age requirement)
• Mobile phone number (used for account communications and payment verification)
• Email address (used for account notifications, security alerts, and support correspondence)
• Username and encrypted password

Identity verification documents:

• Scanned copy or photograph of your national identity card (NID), passport, or driving licence
• Proof of address documents (utility bill, bank statement) where enhanced due diligence is required
• Selfie or live photo for facial verification, where applicable

Financial and payment data:

• bKash, Nagad, Rocket, or Upay mobile wallet number associated with your transactions
• Bank account details (account number, bank name) where bank transfer is used
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used
• Note: velkibd does not store full card numbers, CVV codes, or full banking credentials. Payment data is handled directly by the relevant payment service provider.

Gaming and behavioural data:

• Betting history, game session records, win/loss records, and wagering activity
• Game preferences, favourite categories, and session duration
• Responsible Gaming tool usage (deposit limits set, self-exclusion requests, time-out activations)

Technical and device data:

• IP address and approximate geographic location (city/region level)
• Device type, operating system, and browser version
• Cookie identifiers and session tokens
• Pages visited, links clicked, time spent on each page, and referring URL

Communications data:

• Live chat transcripts and support ticket contents
• Email correspondence between you and the velkibd support team
• Your responses to surveys or feedback forms (where you choose to participate)

2 How We Use Your Data

All personal data collected by velkibd is used for specific, legitimate purposes. We do not process your data in ways that are incompatible with those purposes. The table below summarises our primary data uses and the corresponding purpose for each:

We will never use your personal data to make fully automated decisions that produce significant legal effects on your account without human oversight. Where automated processes are used — for example in fraud detection or bonus eligibility checks — a member of our team can review and, where appropriate, override any automated determination upon your request.

If you have opted in to receive promotional communications from velkibd, we may use your email address and game preference data to send you relevant offers, including seasonal promotions tied to Eid, Pohela Boishakh, BPL season, and T20 World Cup events. You may opt out of marketing communications at any time by contacting our support team or updating your notification preferences in your account settings.

3 Legal Basis for Processing

velkibd processes your personal data on one or more of the following legal grounds, depending on the specific purpose for which the data is being used:

• Contractual necessity: Processing that is required to perform our contract with you — i.e., to operate your player account, process your deposits and withdrawals, and deliver the gaming services you have requested. Without this processing, we cannot provide the service.
• Legal obligation: Processing that is required in order for us to comply with applicable laws and regulations, including anti-money-laundering (AML) obligations, age verification requirements, and the retention of financial records. We cannot waive or limit this processing on request.
• Legitimate interests: Processing that is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes fraud prevention, platform security, responsible gaming monitoring, and general analytics to improve the user experience. When we rely on this basis, we conduct a balancing assessment to ensure our interests do not disproportionately affect your privacy.
• Consent: Processing that is based on your freely given, specific, and informed consent — for example, sending you marketing emails or using non-essential cookies. Where consent is the legal basis, you have the right to withdraw it at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

4 Cookies and Tracking Technologies

velkibd uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session secure, and to understand how players interact with our site so that we can continue to improve the experience.

Types of cookies we use:

• Strictly necessary cookies: These are essential for the platform to function. They enable core features such as user authentication, session management, and security checks. Without these cookies, the site cannot operate. These cookies do not require your consent and cannot be disabled while you are using the platform.
• Functional cookies: These cookies remember your preferences — such as your language setting, your preferred payment method, and whether you have previously accepted our terms — so that you do not need to re-enter this information on each visit.
• Analytics cookies: We use anonymised analytics data to understand which pages are most visited, how long players spend on each section, and where users encounter friction in the navigation flow. This data is aggregated and does not identify you personally.
• Marketing and retargeting cookies (consent-based): Where you have given your explicit consent, we or our trusted advertising partners may place cookies that help us deliver relevant promotional content to you based on your browsing behaviour and gaming preferences. You may withdraw this consent at any time.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, restrict which sites can set them, and receive notifications before a cookie is placed. Please note that disabling strictly necessary cookies will prevent the velkibd platform from operating correctly and will require you to log in again on each visit.

5 Data Sharing and Disclosure

velkibd does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment service providers: We share your mobile wallet number (bKash, Nagad, Rocket, Upay) or bank account details with the relevant payment processor in order to complete your deposit or withdrawal transaction. These providers are contractually bound to use your data only for that specific purpose.
• Identity verification services: Where enhanced identity verification is required, we may share your identity documents and photograph with a third-party verification provider who performs the check on our behalf. This provider operates under a strict data processing agreement and may not use your data for any other purpose.
• Game content providers: Live casino and slot games on the platform are delivered by third-party providers including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, and Microgaming. These providers may receive your player session data (such as bet amounts and game outcomes) as part of delivering the game. They operate under their own privacy policies and are subject to their own data protection obligations.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, financial intelligence authorities, or regulatory bodies in Bangladesh or internationally where we are legally required to do so — for example, in the context of an AML investigation, a court order, or a lawful request from a competent authority. We will notify you of any such disclosure where we are legally permitted to do so.
• Business transfers: In the event that velkibd undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified in advance of any such transfer, and the receiving entity will be bound by terms no less protective than those set out in this Privacy Policy.
• Professional advisors: We may share limited personal data with our legal, accounting, or security advisors where this is necessary in connection with advice they provide to us, subject to professional confidentiality obligations.

6 Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes or enforce our agreements. The retention periods set out below are our standard practice; individual circumstances may affect how long specific data is retained.

When your data reaches the end of its applicable retention period, we will securely delete or anonymise it so that it can no longer be associated with you as an individual. Where deletion is not immediately possible due to the way data is archived in our backup systems, we will isolate the data and prevent any further active processing until deletion is completed.

If you request account closure, we will process the closure promptly. However, closure does not immediately result in the deletion of all your personal data — the retention periods above continue to apply to data that we are legally required or legitimately justified to retain after your account is closed.

7 Your Privacy Rights

As a player on the velkibd platform, you hold the following rights with respect to your personal data. These rights may be exercised at any time by contacting our support team at support [at] velkibd. We aim to respond to all privacy rights requests within 30 days.

Please note that certain rights are subject to limitations. For example, the right to erasure does not apply where we are legally required to retain your data for AML or financial record-keeping purposes. Where we are unable to fulfil a request in full, we will explain the reason clearly and tell you what we can do instead.

8 Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about the way velkibd handles your personal data, please contact our Data Protection team using the details below. All privacy-related correspondence must be submitted in English to ensure accurate and timely processing.

• Email: support [at] velkibd (subject line: "Privacy Request" or "Data Protection Query")
• Live Chat: Available 24/7 on the velkibd platform — ask to be connected to the Data Protection team
• Response time: We aim to acknowledge all privacy requests within 72 hours and to provide a full response within 30 calendar days. For complex requests, we may extend this period by up to a further 60 days, in which case we will notify you of the extension and the reason for it.

We take all privacy complaints seriously. If you submit a complaint, a member of our team will investigate the matter and provide you with a written response. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

This Privacy Policy may be updated from time to time to reflect changes in our data processing practices, legal obligations, or the services we offer. Where changes are material, we will notify registered players via email or a prominent notice on the platform before the changes take effect. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the velkibd platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.